Privacy Policy
RIVERSIDE ECOLIVING
Last updated: [17/11/2025]
This Privacy and Personal Data Processing Policy (the “Policy”) aims to inform users, clients, providers, and third parties (hereinafter, the “Data Subjects”) about the processing carried out by Riverside Ecoliving (“Riverside” or the “Company”) regarding personal data collected through the website https://riversideecoliving.com/
(the “Site”), digital channels, booking forms, and any other interaction mechanisms.
Riverside guarantees the protection, privacy, and confidentiality of personal data in accordance with Law 1581 of 2012, Decree 1377 of 2013, and all other applicable data protection regulations in Colombia.
1. IDENTITY OF THE DATA CONTROLLER
Riverside Ecoliving
NIT: [●]
Address: Vereda El Chuscal, Jericó, Antioquia, Colombia
Email: vive@riversideecoliving.com
Phone: +57 319 587 26 32
2. ACCEPTANCE OF THE POLICY
By accessing or using the Site, registering, booking services, or providing information through any means, the Data Subject accepts this Policy and authorizes Riverside to process their personal data in accordance with the terms herein.
3. PERSONAL DATA COLLECTED BY RIVERSIDE
Riverside collects, stores, and processes the following data depending on the type of interaction:
3.1. Identification Data
- Full name
- Type and number of identification document
- Nationality
- Date of birth
3.2. Contact Data
- Email address
- Phone number
- Physical address
3.3. Booking and Travel Data
- Travel dates
- Destinations and selected services
- Information about travel companions
- Lodging or experience preferences
- Passport data (when required for international travel)
3.4. Payment Data
- Payment method used
- Last digits of the payment method (where applicable)
- Transaction information
Riverside does not store complete card numbers. Payment information is handled through PCI-DSS–certified payment processors.
3.5. Browsing Data
- Cookies
- IP address
- Approximate location
- Device type
- Browsing behavior
- Session duration and pages visited
4. PURPOSES OF DATA PROCESSING
Riverside uses personal data for the following purposes:
4.1. Primary Purposes
- Manage bookings, purchases, and payments for travel services
- Confirm availability with providers
- Issue vouchers, invoices, and service-related communications
- Verify identity and prevent impersonation
- Comply with legal, contractual, and accounting obligations
4.2. Secondary Purposes
- Send promotional or commercial information
- Notify service or destination updates
- Conduct satisfaction surveys
- Improve the user experience on the Site
- Create basic consumption profiles (without automated decision-making)
Data Subjects may request the removal of their data from secondary processing at any time.
5. PROCESSING OF SENSITIVE DATA
Riverside does not collect sensitive data unless:
- basic medical information is required for specific activities (e.g., dietary restrictions), or
- the Data Subject voluntarily provides such information.
In those cases, explicit authorization will be requested.
6. DATA TRANSFER AND DISCLOSURE
Riverside may share personal data only with:
Travel service providers necessary to process bookings:
- Lodging providers
- Local operators
- Tour guides
- Transportation companies
- Payment platforms
Authorities
When required by law.
Technology partners:
- Hosting providers
- CRM platforms
- Email marketing services
- Payment processors
- Booking systems
- In all cases, Riverside requires adequate security and confidentiality standards.
Riverside does not sell, trade, or commercially transfer personal data.
7. RIGHTS OF DATA SUBJECTS
Data Subjects have the right to:
- Access, update, and correct their data
- Request proof of authorization granted
- Be informed about the use of their data
- File complaints before the Superintendence of Industry and Commerce (SIC)
- Revoke consent or request deletion of their data, unless a legal obligation prevents it
- Access their data free of charge
To exercise these rights, Data Subjects may contact:
📧 soporte@riversideecoliving.com
8. PROCEDURE FOR EXERCISING RIGHTS
Requests, complaints, or claims may be submitted via email, including:
- Full name
- Identification document
- Clear description of the request
- Contact information
Response times:
- Inquiries: within 10 business days
- Claims: within 15 business days
9. INFORMATION SECURITY
Riverside implements technical and administrative measures to protect personal data against:
- unauthorized access
- loss or misuse
- alteration
- destruction
- unauthorized disclosure
The Site uses SSL/TLS security protocols and certified providers aligned with international standards.
10. USE OF COOKIES AND SIMILAR TECHNOLOGIES
The Site uses first- and third-party cookies to:
- improve user experience
- personalize content
- analyze traffic
- remember preferences
- provide relevant content
Users may accept, reject, delete, or block cookies directly from their browser settings.
A separate Cookies Policy may be created if you wish.
11. DATA RETENTION
Data is retained for:
- the time necessary to fulfill the purposes described,
- the period required by law for tax, accounting, or contractual obligations,
- or until the Data Subject requests deletion, unless a legal duty prevents it.
12. MINORS
Riverside does not provide services directly to minors.
Data about minors will only be processed when:
- provided by their legal guardian, and
- required for the provision of travel services.
13. POLICY MODIFICATIONS
Riverside may update this Policy at any time. Updated versions will be published on the Site with the corresponding date.
Continued use of the Site after updates constitutes acceptance of the revised Policy.
14. SUPERVISORY AUTHORITY
Data Subjects may file complaints for violations of their rights with:
Superintendence of Industry and Commerce (SIC)
www.sic.gov.co